1. INTRODUCTIONJoyce Fusek, Psy.D., LLC ("we," "us," "our," or "Dr. Fusek") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our online courses, or use our services. By accessing our website or using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.
This Privacy Policy should be read in conjunction with our Terms and Conditions, available at https://www.drjoycefusek.org/Terms-&-Conditions. 2. INFORMATION WE COLLECT2.1 Personal Information You ProvideWe collect personal information that you voluntarily provide to us when you: • Register for an account • Purchase a course or service • Contact us for support • Subscribe to our marketing communications • Participate in course discussions or comment sections The personal information we collect may include:
2.2 Information Automatically CollectedWhen you access our website or use our services, we may automatically collect certain information, including: • Device Information: IP address, browser type, operating system, device identifiers • Usage Data: Pages viewed, time spent on pages, click data, navigation paths • Log Data: Access times, referring URLs, and other diagnostic data 2.3 Cookies and Tracking TechnologiesWe currently use or plan to use cookies and similar tracking technologies to enhance your experience and analyze website performance. These may include: Current and Future Technologies:
You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information about cookies and how to manage them: • Google Analytics: https://policies.google.com/privacy • Meta Pixel: https://www.facebook.com/privacy/explanation 3. HOW WE USE YOUR INFORMATIONWe use the information we collect for the following purposes: 3.1 Service Delivery• Process and fulfill course purchases and enrollments • Provide access to course materials and content • Manage your account and preferences • Process payments and maintain transaction records • Provide customer support and respond to inquiries 3.2 Communication• Send transactional emails (order confirmations, receipts, course access information) • Send marketing emails and newsletters about our courses and services • Respond to your questions, comments, and support requests • Notify you of changes to our Terms and Conditions or Privacy Policy • Communicate important updates or announcements 3.3 Improvement and Analytics• Analyze usage patterns and trends to improve our website and courses • Monitor and analyze the effectiveness of our marketing campaigns • Conduct research and analytics to enhance user experience • Develop new courses, features, and services • Troubleshoot technical issues and optimize performance 3.4 Legal and Security• Comply with legal obligations and regulatory requirements • Protect against fraud, unauthorized access, and security threats • Enforce our Terms and Conditions and other policies • Respond to legal requests and prevent illegal activities 4. THIRD-PARTY SERVICE PROVIDERSWe share your information with trusted third-party service providers who assist us in operating our business. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. 4.1 KajabiWe use Kajabi as our course hosting platform and customer relationship management system. Kajabi collects and processes: • Your account information • Course enrollment and progress data • Payment information (in conjunction with Stripe) • Communication and support inquiries Kajabi Privacy Policy: https://kajabi.com/policies/privacy-policy Kajabi Terms of Service: https://kajabi.com/policies/terms-of-use 4.2 StripeWe use Stripe as our payment processor. Stripe securely processes all payment transactions and stores payment information. We do not directly store complete credit card information on our servers. Stripe collects and processes: • Payment card information • Billing addresses • Transaction history • Fraud prevention data Stripe Privacy Policy: https://stripe.com/privacy Stripe Terms of Service: https://stripe.com/legal 4.3 Kajabi PaymentsKajabi Payments is integrated with Stripe to facilitate seamless payment processing through the Kajabi platform. Kajabi Payments Terms: https://kajabi.com/policies/payment-terms 4.4 Buy Now, Pay Later ServicesWe offer financing options through third-party providers:
When you use these services, you are subject to their respective privacy policies and terms. 4.5 Analytics and Advertising ProvidersWe use or plan to use the following services: • Google Analytics: For website analytics and user behavior tracking • Meta Pixel (Facebook Pixel): For advertising and conversion tracking These services may collect and process data according to their own privacy policies: • Google Privacy Policy: https://policies.google.com/privacy • Meta Privacy Policy: https://www.facebook.com/privacy/policy/ 4.6 Email Service ProvidersWe may use email service providers to send marketing communications, newsletters, and transactional emails. These providers have access to your email address and related communication data. 5. DATA SHARING AND DISCLOSURE5.1 We Do NOT Sell Your Information
5.2 Limited SharingWe only share your information in the following circumstances:
5.3 No Third-Party MarketingWe do not share your personal information with third parties for their direct marketing purposes without your explicit consent. 6. DATA RETENTIONWe retain your personal information for as long as necessary to: • Provide you with access to purchased courses (lifetime access) • Comply with legal and regulatory obligations • Resolve disputes and enforce our agreements • Maintain business records Even after you request deletion, we may retain certain information as required by law or for legitimate business purposes, such as: • Transaction records (for tax and accounting purposes) • Records necessary to comply with legal obligations • Information needed to resolve disputes or enforce agreements 7. YOUR PRIVACY RIGHTS7.1 Access and UpdateYou have the right to: • Access the personal information we hold about you • Request corrections to inaccurate or incomplete information • Update your account information and preferences To exercise these rights, contact us at [email protected]. 7.2 Data DeletionYou may request deletion of your personal information by emailing [email protected]. Please note:
7.3 Marketing CommunicationsYou have the right to opt out of marketing communications at any time by: • Clicking the "unsubscribe" link in any marketing email • Contacting us at [email protected] • Updating your communication preferences in your account settings Please note: You cannot opt out of transactional emails related to your purchases or account (e.g., receipts, course access information, important policy updates). 7.4 Cookie ManagementYou can manage cookie preferences through your browser settings. Most browsers allow you to: • View and delete cookies • Block all cookies • Block third-party cookies • Receive notifications before cookies are stored Note that blocking cookies may affect your ability to use certain website features. 7.5 Do Not Track SignalsSome browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals because there is no industry standard for how to interpret and respond to such signals. 8. DATA SECURITY8.1 Security MeasuresWe implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
8.2 No GuaranteeDespite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept these inherent risks when providing information to us. 8.3 Your ResponsibilityYou are responsible for: • Maintaining the confidentiality of your account credentials • Using strong, unique passwords • Notifying us immediately of any unauthorized access • Taking reasonable precautions to protect your personal information 9. CHILDREN'S PRIVACY
If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a minor, please contact us immediately at [email protected]. 10. COURSE COMMUNITY AND USER CONTENT10.1 Comments and QuestionsStudents may leave comments and ask questions within the course portal. When you post content: • Your name (or username) may be visible to other students • Your comments are subject to our community guidelines • We reserve the right to remove any content at our discretion • You should not post sensitive personal information in public areas 10.2 Privacy in Course DiscussionsWhile we implement reasonable security measures, please be aware that: • Other enrolled students may view your comments • You should avoid sharing sensitive personal information in course discussions • We are not responsible for how other users may use information you voluntarily share 11. INTERNATIONAL DATA TRANSFERSOur services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and U.S. law. 12. CALIFORNIA PRIVACY RIGHTSIf you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including:
To exercise your California privacy rights, contact us at [email protected]. 13. CHANGES TO THIS PRIVACY POLICY13.1 Right to ModifyWe reserve the right to modify, update, or change this Privacy Policy at any time. Changes become effective immediately upon posting to our website. 13.2 NotificationWhen we make material changes to this Privacy Policy, we will notify you via email at the address associated with your account. Your continued use of our services after receiving notice constitutes acceptance of the modified Privacy Policy. 13.3 Review ResponsibilityWe encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised. 14. THIRD-PARTY LINKSOur website or course materials may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services, not to information collected by third parties. 15. CONTACT USIf you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data access, correction, or deletion requests, please email [email protected] with: • Your full name • Email address associated with your account • Detailed description of your request • Verification of your identity We will respond to your request within a reasonable timeframe, typically within 30 days. 16. CONSENTBy using our website, purchasing our courses, or engaging with our services, you acknowledge that:
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